GOT QUESTIONS? LET’S ANSWER THEM.
How can I become a member?
In order to become a member, you have to complete our registration form and upload 1 piece of government-issued ID. The information you provide us must match your ID. You must be at least 19 years of age (18 in Alberta) and a Canadian resident to be a member.
Account approval is manual and can take up to 24 hours. Once your account is approved by us, we will send you a login and password then you’ll be ready to shop.
Why do you need me to upload ID?
We need your ID to confirm your name and that you are of legal age. We must keep cannabis products out of the hands of minors. Your ID will be stored on our secure server and it will never be shared, sold or given to anyone, ever. We understand that you might have some hesitations so you are welcomed to black out the license number, barcodes, and photo. Just leave the name, address and birthdate so we can confirm you.
How do I pay for my order?
The only form of payment that we accept is Interac e-transfer. Payment instructions will be sent by email after you have ordered. Once your payment is accepted, we will prepare your shipment and have it sent the next business day.
The name and address you provide must match the shipping address and the name of the e-transfer sender.
I've sent payment, now what?
What is the minimum order?
How does shipping work?
Orders are shipped on weekdays. We ship exclusively with Canada Post. Your order will arrive in an unmarked envelope in an airtight, smell-proof vacuum sealed bag. Canada Post is the ONLY truly safe means of shipping your package as the mail is federally protected from anyone tampering with it in any way in the same way that it would be illegal for anyone to open your mail.
We will confirm the shipment of your order via email and include the tracking number.
How much does shipping cost?
Will I need to sign for my package?
It's been a long time, where's my package?
Once the shipment leaves our warehouse, it is completely out of our hands. That said, we are more than happy to assist you. Depending on the shipping service you purchased, you could qualify for a refund. Contact us using the website chat and we can help you with that.
Can you ship internationally?
I've never vaped before. What is a vape pen?
The vape pen consists of 3 parts. The cartridge with the porous ceramic atomizer, a battery, and a USB charger.
The cartridge is where the THC vape juice is stored and vaped. The cartridge itself has a steel tip, quartz glass body, and a porous ceramic atomizer.
The battery is an adjustable voltage, 350 mAh rechargeable lithium-ion battery. It comes with a child safety lock.
The battery is recharged using the supplied USB charger. You can use a cell phone power block or a USB port on a computer to recharge your battery.
Why should I vape?
If you use marijuana regularly or casually, vaping can be a great way to enjoy it.
- Convenience – No more grinding herb, no more rolling joints, no more mess. It’s always ready to go. Carry it everywhere you go.
- Discreet – You won’t smell like you’ve been hotboxing after enjoying your THC infused vape.
- Healthier – Everyone knows smoking isn’t good for you. Vaping is much healthier than burning flower.
- Save money – You will save a lot of money compared to burning.
What's in the cannabis juice?
We use only the finest shatter from producers in British Columbia. The concentrates are 100% free of mold, residual solvents, and bacteria.
The juice that we mix our concentrates with is a proprietary blend of ingredients including lab/medical grade PEG400. It is recognized as safe by the FDA. PG is odorless and tasteless. It is also 100% diacetyl free.
What is distillate?
How do I use the vape pen?
The battery has a built-in child lock feature. To unlock the battery, press the button 5 times in quick succession. The LED will blink to confirm that it is unlocked and ready to go. Press and hold the button for 3 seconds and continue holding it while you draw the vapors in your lungs. Repeat until you are satisfied. You can re-activate the child lock by pressing the button 5 times in quick succession again.
Some batteries have adjustable voltage. Instructions on how to use it will be included with the battery.
How long will my cartridge last?
Why should I buy Foggy Forest vapes over the competition?
There are a few reasons:
Price – We offer 1.0 ml cartridges for our liquid shatter which is larger than 90% of our competition for the same price. But does that mean there’s actually more THC?
Potency – Yes, we do have more THC in our vapes than others. The other companies list their products as having 0.5ml of liquid. That’s great, but how much THC is actually in there? How come they never say it? We’re certain isn’t as much as ours. Our 0.9 ml liquid shatter cartridges have at least 350mg of THC in it. Our distillate vapes are loaded with over 95% cannabinoids. About 91% of that is THC.
Flavour – Our flavours are out of this world. It’s hard to explain with words, you’ll just have to try it!
Customer service – We are a customer service business first and foremost. We just happen to sell awesome vapes too. If you ever have any questions or issues with your order, let us know. We will always try our best to make you happy.
How many Foggy Points do I get when I make a purchase?
How can I accumulate more Foggy Points?
You can accumulate more Foggy Points by leaving reviews on the products you’ve purchased. Each review you leave will get you 25 Foggy Points.
If you refer a friend, they will receive a $7 off coupon. If they successfully complete a transaction, you will receive 140 Foggy Points!